Orchestrating Results
Leaders and Teams

Profiles of Symphony Facilitators

Erica Hawley McKee

Carol Graser

Erica Hawley McKee

Erica has coached all levels of the workforce, from senior executives to individual contributors and has created leadership development programs and experiences for teams and groups across diverse industries. She has a proven record of helping clients become better communicators and achieve a greater sense of purpose and balance in their lives. Erica’s style is direct and practical. She believes that enlightened leadership happens when we can lighten up, laugh at ourselves, and recognize we are all works in progress. Her clients appreciate her willingness to give honest feedback and to support them in cultivating new behaviors and habits toward their leadership and career goals. 

Erica’s work includes designing and delivering large-scale leadership development and culture change programs for her client organizations. She is known for helping leaders expand their credibility and connection within their specific organizational contexts. Erica has worked with many technical and subject matter experts in their fields—engineers, doctors, scientists, and attorneys. She has a passion for supporting these high achievers to expand their positive influence through cultivating learning networks, building collaborative teams, developing others, and enhancing their emotional and social intelligence. 

 Erica has a passion for experiential and action learning and is known for creating high-impact learning opportunities in unique venues such as sailing on the Chesapeake Bay and building a Habitat for Humanity house. She strives to create unique development opportunities where adults can learn best, recognizing that sometimes our best thinking and learning happens when we step away from the office and can see things from a new perspective.

Erica’s client list includes CACI, Center for Naval Analysis (CNA), Chesapeake Bay Trust, Crosby Marketing, US Department of Education, US Department of the Army, Freddie Mac, US Department of Justice, US Customs and Border Protection, US Department of Agriculture, Department of Veterans Affairs, Georgia Tech Research Institute, Habitat for Humanity, The Kirlin Group, Lutheran Immigration and Refugee Service, Northrop Grumman, University of Maryland RH Smith School, University of Maryland Medical System, United States Naval Academy, and Vision Technology Services, among others. Erica also provides coaching to faculty and Company Officers at the US Naval Academy.

In addition to creating customized individual and team assessments for her clients, Erica is an experienced facilitator and interpreter of many individual, team, and organizational assessments including the Myers Briggs Type Indicator (MBTI), OPM Pathfinder 360, DDI Leadership Mirror 360-degree feedback, PDI 360-degree Feedback, Strengthsfinder 2.0, Gallup Workforce Engagement Survey, Firo-B, Conflict Dynamics Profile, Leadership Practices Inventory, Emotional Intelligence 2.0, Baron EQi, DISC, Thomas Kilmann Conflict Profile, The Intercultural Development Inventory (IDI), The Leadership Circle, and Hogan Assessments. 

Erica received a B.A. in Education and Cultural Anthropology from James Madison University and completed post-graduate work in Organizational Behavior and Human Resources Development at JMU. Erica holds two graduate certificates in both Organization Development (2003) and Leadership Coaching (2008) from Georgetown University. She is a certified professional coach (PCC) with the International Coaching Federation (ICF).

Carol Graser

Carol has a passion for discovering the untapped potential in people and organizations. Carol has held leadership positions in IBM, HP, Marriott and Caterair . She brings creative and innovative approaches and insight gained through these experiences to executive coaching, leadership development and transformation.

Examples of her impact:

  • Led the organization design and culture strategy for a start-up organization inside a major corporation.
  • Led Change Management for a multi-year cross-divisional strategic initiative
  • Designed intranet portals to support strategic change initiatives
  • Designed and developed leadership training programs and executive coaching programs
  • Provided executive coaching to clients across many industries

Carol has coached individuals or consulted on leadership and transformation in the following companies: IBM Business Consulting Services, IBM Almaden Research, IMS Health, Merck, Capital One, Nissan, ING, P&G, McDonald’s, Allianz, JP Morgan Chase, Lockheed-Martin, AT&T, State of Michigan, Liberty Mutual Insurance, Towers-Perrin, TXU, University of Maryland, US Naval Academy, Pathmark Stores, Essroc, Singapore Ministry of Defense, Anne Arundel Medical Center, The International Center for Missing and Exploited Children, the DC Cultural Tourism Committee, and the Family Institute for HIV Aids.

Education and Faculty Positions

University of Maryland

BA International Relations,
School of International Service, American University,
Washington, D.C.

Executive Coaching.
Graduate of Georgetown University Leadership Coaching Certification Program.

Faculty positions
: A member of the adjunct faculty in the University of Maryland MBA program, teaching Leadership Development and Organizational Change Management. Adjunct faculty at Georgetown University in the Leadership Coaching Certification Program.